References
Bertsekas, Dimitri P. "Traffic Behavior and Queuing in a QoS Environment." MIT. Web. 12 Feb. 2015. <http://web.mit.edu/dimitrib/www/OPNET_Full_Presentation.ppt>.
Kimes, Sheryl E., Ph.D., and Jochen Wirtz, Ph.D. "Customer Satisfaction with Seating Policies in Casual-Dining Restaurants." Cornell Hospitality Report 7.16 (2007): n. pag. Cornell University School of Hotel Administration. Web. 1 Apr. 2015.
Kimes, Sheryl E., Ph.D., and Jochen Wirtz, Ph.D. "Customer Satisfaction with Seating Policies in Casual-Dining Restaurants." Cornell Hospitality Report 7.16 (2007): n. pag. Cornell University School of Hotel Administration. Web. 1 Apr. 2015.